At Yellow Sands, we understand that unforeseen circumstances can arise, leading to changes in your travel plans. Our cancellation policy is designed to balance your need for flexibility with our commitment to reserving our Villas exclusively for our guests.
- COVID-19 Flexibility:
- In response to the coronavirus pandemic, we offer modified cancellation terms. If you need to cancel due to COVID-19 related issues, you are entitled to a 100% credit valid for one year from the date of cancellation.
- Standard Cancellation Fees:
- Cancellations 90 to 60 days before arrival: Charged a minimum of two nights’ rate.
- Cancellations less than 60 days before arrival: Subject to a 100% penalty.
- Cancellations more than 90 days before arrival: Charged for one night’s rate.
- Cancellations within 24 hours of booking, if more than 90 days from arrival: No charge.
- Cancellations within 24 hours of booking, if less than 90 days from arrival: Subject to a 5% service charge.
- Government Mandated Lockdown:
- In the event of a government-mandated lockdown, we offer a 100% credit for one year, without any cancellation fee.
- Last-Minute Cancellations:
- Cancellations on the scheduled arrival day, or after a partial stay, will incur a 100% charge.
- Reservation Transfer:
- Transferring your reservation to a later date will be treated as a cancellation and subject to our cancellation policy.
- Refunds and Deposits:
- Cleaning/security deposits are refunded within 10 days post-departure, provided the Villa is left in its original condition without any policy violations.
- No Refunds for Storm-Related Events:
- We do not offer refunds for cancellations or evacuations due to storms. We strongly recommend purchasing travel insurance for such eventualities.
- Construction in the Area:
- While there is no ongoing construction nearby, we cannot predict future activities. We apologize for any inconvenience caused by external construction, but refunds or relocations due to this are not possible.
- Full Villa Rental:
- If we can re-rent the villa for your canceled dates, a full refund may be possible.
- Confirmation of Reservation:
- Upon confirmation of your reservation with an advanced payment and signed contract, any subsequent cancellations or changes will invoke our cancellation policy.